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Contact Us

We’re here to help. Call us or use our online service at your convenience.

For individuals:

Billing and Policy Service QuestionsMy Hanover Policy800-922-8427
Report a Claim800-628-0250
Report a Platinum Claim800-799-6977
Check Status of a Claim800-628-0250
Get a Quote

For business insurance:

Billing and Policy Service Questions800-922-8427
Report a Claim or Check Status of a Claim800-628-0250
California Workers' Compensation PolicyholdersSubmit an Appeal or Request for Action

For Hanover agents:

Business Insurance Agency Helpline800-626-6601
 Quick Access Extensions

Write to us:

Corporate mailing addressThe Hanover Insurance Group, Inc.
440 Lincoln Street
Worcester, MA 01653-0002
Hanover Bill Payment AddressesREGULAR MAIL:
The Hanover Insurance Company
PO Box 580045
Charlotte, NC 28258-0045
OVERNIGHT:
The Hanover Insurance Company
C/O Branch Banking & Trust
Attn: Retail Lockbox - 580045
5130 Parkway Plaza Blvd.
Charlotte, NC 28217
Citizens Bill Payment AddressesREGULAR MAIL:
Citizens Insurance Company of America
Department 77360
PO Box 77000
Detroit, MI 48277-0360
OVERNIGHT:
Citizens Insurance Company of America
C/O J.P. Morgan Chase
9000 Haggerty Rd.
Mail Station MI1 - 8206
Belleville, MI 48111

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